Addresses / Telephone No.
| Service centre |
|
Your contact for:
- Submitting meter readings
- Changing bank details
- Changing advance payments
- Registering and deregistering
- Your annual bill
- Tariff and contract advice
|
| Monday to Friday |
7.00 am to 8.00 pm |
| Saturday |
9.00 am to 4.00 pm |
| |
|
| Telephone |
0180 2222300
(6 cents per call from Deutsche Telekom landlines) |
| Fax |
0221 178-3322 |
|
| Repair service |
|
for: Cologne, Pulheim, Frechen, Hürth, Wesseling, Bornheim, Alfter, Niederkassel and Rösrath
for: Langenfeld, Lohmar, Sankt Augustin, Königswinter and Wachtberg |
| Telephone |
0180 2222600
(6 cents per call from Deutsche Telekom landlines) |
| Telephone |
0180 2112244
(6 cents per call from Deutsche Telekom landlines) |
|
| Energy advice |
|
Your contact for:
- Energy efficiency
- Heating technology and heat insulation
- Information on renewable energy
- Support programmes
- Brochure service
|
Monday to Friday
|
9.00 am to 4.00 pm
and by appointment |
| |
Customer Service Centre
Parkgürtel 24
D-50823 Cologne
> How to find us |
| Telephone |
0221 178-3311 (Mon-Fri, 8.00 am – 5.30 pm) |
| Fax |
0221 178-2376 |
|
| Head office |
|
|
| |
Parkgürtel 24
D 50823 Cologne
> How to find us |
| Telephone |
0221 178-0 |
| Fax |
0221 178-3322 |
| |
|
|
Meter and measuring equipment
Commissioning
Resetting meters |
| Monday to Friday |
7.30 am - 5.00 pm |
| Telephone |
0221 178-6654 |
| Fax |
0221 178-2218 |
|
Connection
Creating and changing house connections |
| Monday to Friday |
7.30 am - 6.00 pm |
| Telephone |
0221 178-2515 for less than 30 apartments |
| |
0221 178-2517 for more than 30 apartments |
| Fax |
0221 178-2217 |
|
Converting heating systems
to natural gas or district heating |
| Monday to Friday |
7.30 am - 6.00 pm |
| Telephone |
0221 178-2501 |
| Fax |
0221 178-2392 |
|
| Customer service centres |
|
COLOGNE-EHRENFELD
Parkgürtel 24
|
Opening hours (also cash desk):
|
| Monday to Friday |
8.00 am to 6.00 pm |
| |
KVB line 13, Escher Straße stop
KVB line 5, Nußbaumerstraße stop |
|
COLOGNE-MÜLHEIM
Wiener Platz 1 (Galerie Wiener Platz)
|
| Opening hours: |
|
| Monday to Friday |
9.00 am to 7.00 pm |
| Saturday |
9.00 am - 2.00 pm |
| |
KVB lines 4, 13, 17, 18 Wiener Platz stop
bus lines 151, 152, 153, 159, 250, 260
Wiener Platz stop |
|
| Public lighting |
|
| |
| Monday to Friday |
7.00 am to 6.00 pm |
| Telephone |
0221 178-4312 |
| Fax |
0221 178-2256 |
|
| Water laboratory |
|
Advice on drinking water quality
Drinking water analyses |
| Monday to Friday |
7.30 am to 5.00 pm |
| Telephone |
0221 178-3377 |
| Fax |
0221 178-2237 |
|
| Press relations |
|
| |
| Monday to Friday |
8.00 am to 6.00 pm |
| Telephone |
0221 178-3318 |
| Fax |
0221 178-2234 |
|
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